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Return Policy

After Sales

Should you have any questions in regards to the direction of use of our product or the service provided, please contact us on our Facebook page or Whatsapp or email us.

Facebook page estimated reply time: within 1 hour every working day 

Whatsapp / email estimated reply time: within 1 working day

(Public Holiday, Saturday and Sunday are considered as non-working days)

 

Return and Refund Policy

All products sold are NOT RETURNABLE AND NOT REFUNDABLE except for quality defects. If there is a quality defect, kindly refer to the PRODUCT DEFECTS section below for new product shipment.

 

Product Defects

1. If you accidentally received the parcel and only found the product defects after you opened the parcel,

    a. Take a photo of the product defect and send it to our customer service.

    b. We will carry out a compensation within two (2) working days.

2. If you find that the product received is not the same as the item you ordered,

    a. Take a photo of the product and send it to our customer service.

    b. If we shipped the wrong product to you, you may return it and we will send out the correct product to you within two (2) working days.

 

Contact Us

If you have any questions or suggestions about our policy, do not hesitate to contact us.